Conflict between team members or between your team member and others can have a big impact on the team if it is left unresolved. Don’t let small problems become big problems over time.
Plus your credibility as a manager can take a knock if you don’t help resolve the situation. Damaging team trust and not demonstrating you have their back should definitely be avoided!
The download shows you the steps and provides explains of why you are taking each step. I have been using this process for years and it works. Don’t forget to stay as neutral as possible through the process.