Improve Your Teamwork, Relationships and Reputation through Skillfully Managing Expectations
Quickly reset unrealistic and unfair expectations without offending or damaging relationships
Learn how to say “no” effectively to reduce your stress and workload
How to agree expectations your team consistently deliver against, slashing the time and hassle of resetting expectations
Build an impressive reputation for dependability and delivering great quality work
Buy with Confidence with our 30 day no questions asked guarantee.
Access and use the course lessons and materials with no risk. If you are not happy for any reason within 30 days of purchase, I will issue you with a FULL refund. Jess
Finish with delighted colleagues & bosses and a building reputation for delivering
£99
Improve your communication, questioning and negotiating skills
Be more effective, with better relationships and a strong reputation
Get more done every day!
3 Year Membership
One-time Investment
30 Day Money Back Guarantee
Skillfully Manage Expectations
(Excl VAT)
Give yourself the time and space you need to do a great job, without working late
Increase teamwork and team performance
Build a reputation of meeting and beating expectations
18 high quality videos, 1.5+ hours of teaching plus personalised support
Very effective and thought-provoking training course… recommended to my team managers
Emma Parry
4.5 / 5 on Trustpilot
Who Is This Course For
Be more in control of your work, your team and your reputation
Start Improving Your Project Delivery in Minutes
Learn the human psychology for, and steps to question, challenge, negotiate and say no without offending or annoying
Improve all your relationships, your reputation, your teamwork and increase what you and your team deliver
Signup in 2 minutes and access expert knowledge & skills in managing expectations
What's In The Course
Membership, including access to future content
Lessons & resources accessible 24/7
Of high-quality concise teaching
Direct support from Jess Coles (Course Creator)
Examples, exercises and templates saving you tons of time
Ran multiple successful projects in parallel from ERP system implementations to joining the Global Banking SWIFT Network
Hired by multiple clients to design, implement & manage business wide projects
20+ years managing teams in world class, high growth and turnaround businesses
EY Trainee to Board Director of £150m in sales business
Be Taught by a Prizing Winning Expert
Your Expert Teacher
Jess these frameworks are so important and you explain them so well. Thanks for this lesson!
Shivendra Patel, Finance Business Partner
I would highly recommend this course. The information provided was excellent. Jess seems to have a natural talent for instructing and the lessons are a pleasure to attend. I am looking forward to the rest of the course
Ryk Lewis, Senior Support Tech, Liquid Web
Thank you for the lessons, they are truly amazing! 😊
Lauren Keeping, Operations Controller
Full Curriculum
What You Will Learn
Avoid you or your team being held accountable for unrealistic or unreasonable expectations
Learn how to juggle 10+ workstreams and keep all stakeholders happy and appreciative
Improve your communication skills; your questioning skills, your negotiating skills and learn how to challenge professionally
Learn the 5 acceptable business reasons to say no or to negotiate different expectations
Learn how to reset expectations when priorities change for you or your team
How to keep your stakeholders happy and thinking positively of you in every workplace situation
Understand what good expectation management looks and feels like
How to skillfully question, negotiate and reset the expectations of others
Learn an incredibly effective process to agree sensible expectations - which you can absolutely deliver - when given work by others for you or your team
Why setting (and resetting) expectations skillfully as a manager significantly increases teamwork and performance
How to set really clear SMART goals to engage your team members and improve ownership
How to increase the responsibility, ownership and autonomy of your team member so you get better solutions and output
When you need to challenge what you are being told and how to do this without upsetting or offending
How to negotiate expectations with your team members to increase their motivation, trust and confidence
What to do when following up and resetting expectations to get work completed quicker and maximise output
How To Create Expectations You Know Your Team Members Will Deliver On
Learn how to significantly reduce the surprises you suffer plus how to increase teamwork and team performance and get a lot more done
Online Course
Do you find yourself working later than colleagues, or even approaching burnout? Is saying “no” difficult? Do colleagues feel you let them down? Or do they let you down? Does your team suffer from changing direction and unfinished work? Do you wish others thought more highly of you?
Professionals and managers to learn exactly how: to negotiate realistic expectations, to say “no” without offending, to improve teamwork and coordination, and to lead teams more effectively
Personalised Support
Included with the course
Help from a real person who has been where you are now (UK Business Hours)
Ask any question as you would in a classroom and get a personalised answer direct from experts
Nothing you discuss with us will negatively impact your career
The Care We Put Into Building Our Courses
Below are the results I have consistently achieved over my career when managing any difficult employee. I have seen many others achieve similar results with this process.
Your lessons are absolute gems. Thank you so much for sharing this knowledge with us.
Hamza Gondal
Powerful, practical, and invaluable tips. You concisely delivered exactly what I was looking for. Thank you! 🙏🏻
Sabrina Guedes
I tried the ideas taught in this lesson today and it worked out so well. thanks so much. Keep it up!!
Kingsley Agu
Unbelievable knowledge. Pure 🔥🔥🔥
Michael Stack
Excellent lesson! Thank you so much for sharing this information. it is so helpful!
Anelisa Motaung
Thank you. I don’t like to do anything by half measures and I’m working on becoming the best manager I can be. This takes me to next level. Thank you
Karolina Grzanka
This was very insightful and loved the format used to provide information
Maria Steele
How well you manage the expectations of your boss, management, your peers, your team members, stakeholders, clients and suppliers can literally be the difference between being loved at work or being overlooked.
Professionals and office workers (SMEs to Corporates)
Managers leading teams of 2 - 10 staff
Those managing challenging clients, suppliers and projects
Key Reasons for Missed Expectations
Fear and lack of confidence created by lack of training and skills prevents the effective communication of what you can and can’t realistically deliver
Feeling you have to say yes to unrealistic demands or tasks set by others
Not negotiating realistic resources, support or timeframes
Colleagues, team members and others not managing your expectations effectively
Expectations are not effectively reset when circumstance change
Negotiating realistic expectations and knowing how to change expectations without offending are key skills to keep those relying on you happy and impressed
The Impact of Missed Expectations
Letting others down, or being let down, creates a growing negative impact on trust, confidence, teamwork, co-ordination, relationships and ultimately yourself
Damages the goodwill, reliance and relationships that underpin good teamwork and an enjoyable working culture
You gain a reputation for unreliability, poor work & poor communication, which in turn impacts you financially and reduces your job security
Reduces the ability to replan, find alternative solutions or reset expectations, which in turn costs your team and business in productivity and profitability
Learn how to manage expectations brilliantly and easily avoid these issues for you and your team
Invest In Beating Expectations
Improve your skills so you can communicate, negotiate, challenge, question and say no without offending or annoying colleagues, bosses, team members, clients and suppliers. Better expectation management increases productivity, trust, teamwork, reliance, and performance.
Enjoy happy, impressed and grateful colleagues, team members and bosses when you deliver exactly what was agreed, day in day out. Gain a reputation for reliability, teamwork and great service. Be a pleasure to work with. And gain all the financial and career rewards that come with doing a great job
Expert Support When You Need It
Key Reasons To Join This Course
Teaches you the human psychology alongside the steps to take, to negotiate, questions, challenge and say no without offending or upsetting
Learn a very effective expectation management process tried and tested over 20 years in top companies, used to keep a huge range of stakeholders very happy and helped gain regular promotions
Written specifically for professionals and managers to give you the skills and approach to be well above average at managing expectations in all typical situations
Practical immediately usable lessons – what we teach has been tried and tested over decades and successfully used with just about every personality type, situation and business environment
Managing expectations brilliantly is learning how to communicate, negotiate, challenge, question and say no without offending or annoying.