Having to repeat yourself over and over, or having an employee listen, nod, and then come back an hour later to ask the same questions is more than frustrating.

Not being listened to can knock your confidence as a manager – keeping thoughts of what am I doing wrong out of your head gets harder the longer it goes on for.

We have created a handy one page infographic so you can easily be reminded of exactly what steps you can take to encourage employees to listen to you first time, every time.