Create Change With Your Problem Staff, Increase Team Performance & Gain Your Next Promotion
Resolve people problems quickly, fairly and effectively
Save your business tens of £’000 in lost performance
Increase team motivation, trust and performance
Learn a proven process to make handling the problem employee straightforward and successful
Buy with Confidence with our 30 day no questions asked guarantee.
Access and use the course lessons and materials with no risk. If you are not happy for any reason within 30 days of purchase, I will issue you with a FULL refund. Jess
Finish with a great result for you and your team
£199
Start improving the team performance and atmosphere today
Impress your Boss & HR with a fair and effective action plan
Be confident taking the right action
3 Year Membership
One-time Investment
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How to Manage Difficult Employees
(Excl VAT)
Learn exactly how to take each step needed to deal successfully with under-performers or problematic behaviour on your team
Save a lot of time during the process by using our templates and examples
Easily gain the support and trust of your boss, team and HR
14 high quality videos, 87 mins of teaching plus personalised support
Very effective and thought-provoking training course… recommended to my team managers
Emma Parry
4.5 / 5 on Trustpilot
Improve These People Problems Quickly
plus many more
Start Learning New Skills in Minutes
Learn new skills, approaches and techniques – all essential for increasing individual and team performance
Gain better performance from your team and increased respect, status and personal rewards
Signup in 2 minutes and access the lessons immediately
What's In The Course
Membership & access to course
Lessons & resources accessible 24/7
Of high-quality concise teaching
Direct access to Jess Coles (Course Creator)
Exercises, and documents saving you time
Improved the performance of 100+underperforming employees quickly
Turnaround multiple underperforming teams in different companies
Multiple “Best Team” prizes won with different teams at national and company level
20+ years managing teams in world class, high growth and turnaround businesses
EY Trainee to Board Director of £150m in sales business
Who You Are Learning From
Quickly Gain Confidence, Authority & Respect
Improvements happen quickly, consistently and obviously to all watching
You know exactly what actions to take, when and how to take them to improve individual performance
The process consistently improves team culture and performance – delivering exactly what everyone expects from you
The How to Manage Difficult Employees course was one of my main reasons for enrolling my after-hours leaders, so thank you. The course was spot on!
Terry Dolliver, Director Of Client Services, Nexcess
I would highly recommend this course. The information provided was excellent. Jess seems to have a natural talent for instructing and the lessons are a pleasure to attend. I am looking forward to the rest of the course
Ryk Lewis, Senior Support Tech, Liquid Web
Thank you for the lessons, they are truly amazing! 😊
Lauren Keeping, Operations Controller
When do I see results?
Improvements can be achieved within a few days, although the full benefits take weeks to months to achieve for you and the team
Does this process really work with all the different problem employees?
This process has yet to fail me after using it 50+ times. You will need to adapt the steps to each person and situations to get the best results
How much will team performance rise after dealing with the difficult employee?
The team performance increase achieved will be specific to your team and situation. I have seen 10% increase at the low end and 200%+ at the high end. i.e. you and your boss will notice the difference
How long does it take to do the course?
The lessons can be completed in n afternoon, though most people take a week or so. The examples, exercises and preparing to take action will typically take at least a few days to complete
Full Curriculum
What You Will Learn
The 4 areas to cover to get improvement quickly from any employee
The exact steps needed to massively reduce the time, effort and hassle of improving difficult, underperforming, undermining and disruptive staff
Learn how to be very persuasive when asking individuals for improvement
How to make it really easy to take corrective action quickly with problem employees (when getting improvement is much easier)
Tons of tips to make the difficult conversations straight forward without creating “emotional heat”, resentment or anger
Examples of plans and documents to make each step of the process easier, quicker and more effective
Build better emotional resilience
Improving The Difficult Person
Learn all the steps, tactics and techniques to quickly improve problem people in your team
Learn 5 highly effective steps to set really clear expectations and standards across the team
What is needed to massively incentivise all employees to WANT to beat expectations and standards set
How exactly to build trust with the whole team through how you approach improving problem staff
How to quickly increase confidence, respect and trust in you from your team and boss and keep these at high levels
Learn how to dramatically reduce future people issues in your team
Save your business tens of £’000s in recruitment fees and lost team performance
Improving Team Performance
Learn how to increase team performance by significantly more than one person’s contribution
Impress your boss with effective and fair action plans that work quickly to resolve problems and increase team performance
Convince HR the steps you plan will minimise employment risk and maximise business benefit
Build a great reputation for being able to improve any team with difficult or problematic staff quickly and effectively while avoiding actions that damage team trust and performance
Get firmly on senior management radar as an impressive no-nonsense team manager
Impress Your Boss, HR & Senior Management
Increase team performance and output by tens of £’000s in value while minimising risk, cost, and fire & hire practices
For Ambitious Managers & Entrepreneurs
Improving the performance of the team you have is a lot quicker, easier and cheaper than hiring in new staff. Better staff increase the performance potential of a team, not the actual performance.
Learn crucial skills to maximise the performance of the team you have.
Quickly gain back the valuable time, energy and effort you have been spending dealing with the problems caused by difficult employees and put it to use a lot more productively and enjoyably
Asking for improvement from a difficult employee is a lot less scary and emotionally charged when you create the right framework to get improvement and you have your boss and HR fully supporting your plan
This Course Is For Managers Who
Have Individual team members or teams with performance or behaviours below expectations
Don’t have the budget or opportunity to replace the bottom 25% of the team
Want to dramatically increase team performance without creating a culture of fear
Personalised Support
Bespoke help and support for your situation direct from experts
Help from a real person who has been where you are now (UK Business Hours)
Ask any question as you would in a classroom and get a personalised answer direct from experts
Nothing you discuss with us will negatively impact your career
When you take no action with difficult employees, underperformers, poor behaviour, or any other people issues that bring the overall team down, you are communicating that what the difficult employee is doing is okay. You unintentionally give them permission to carry on as is.
Getting other team members to improve is 10 times harder. Why should they improve when you are allowing someone to behave or perform worse than them. In this situation your attempts to improve team performance are like pushing water up a mountain.
Taking action communicates what the difficult employee is doing is not okay.
The action of improving or removing the difficult employee instantly puts psychological pressure on everyone else in the team to perform better. Team members increase their performance, so they are not the worst performing in the team. Use human nature to make managing a successful team easier.
Why Doing Too Little is Bad News
Problems Spread
Another important factor in groups … performance and behavioural problems spread and get worse if left alone. No-one wants to feel taken advantage of by others, so drop their performance to prevent this happening
The Results to Expect
Below are the results I have consistently achieved over my career when managing any difficult employee. I have seen many others achieve similar results with this process.
The Care We Put Into Building Our Courses
Below are the results I have consistently achieved over my career when managing any difficult employee. I have seen many others achieve similar results with this process.
