Skillfully Manage Expectations To Control Perceptions, Workload, Stress, Reputation and Success WITHOUT Creating Conflict or Letting Others Down
Learn how to say no without creating conflict, anger or disappointment
Ensure your workload and your team’s is sensible and manageable
Enhance your credibility by consistently delivering against carefully negotiated goals
Increase your job security by building a reputation for doing what you promise
Skillfully juggle competing demands without feeling overwhelmed
Avoid the fear of failure and the stress of trying to deliver unrealistic expectations
Don’t let bosses, colleagues or team members take advantage of you
Buy with Confidence with our 30 day no questions asked guarantee.
Access and use the course lessons and materials with no risk. If you are not happy for any reason within 30 days of purchase, I will issue you with a FULL refund. Jess
£99
Improve your communication, questioning and negotiating skills
Be more effective, with better relationships and a strong reputation
Get more done every day!
3 Year Membership
One-time Investment
30 Day Money Back Guarantee
Skillfully Manage Expectations
(Excl VAT)
Give yourself the time and space you need to do a great job, without working late
Increase teamwork and team performance
Build a reputation of meeting and beating expectations
18 high quality video lessons plus personalised support
"excellent" on Trustpilot
This Course Is For Managers Who:
Complete the course and come back as many times as you want
Video based lessons & with examples, exercises, quizes and more.
Accessible 24/7
Or 8x 1/2 hours to complete this course
Direct support from management expert Jess Coles (Course Creator)
Examples, exercises, quizzes and templates saving you tons of time
Transformed the worst team (run-ragged, poorly-performing, regular complaints), into one of the best teams (lively, regularly praised and beating targets) in multiple different business (measurable team “profit” increased by 10+ times)
13 promotions all the way up to board level of large companies
100k+ people each month learn from my content on YouTube & Spotify
Multiple “Best Team” prizes won with different teams at national and company level
20+ years managing teams in world class, high growth and turnaround businesses
EY Trainee to Board Director of £150m in sales business
Be Taught by a Prizing Winning Expert
Member Feedback
Jess these frameworks are so important and you explain them so well. Thanks for this lesson!
Shivendra Patel, Finance Business Partner
I would highly recommend this course. The information provided was excellent. Jess seems to have a natural talent for instructing and the lessons are a pleasure to attend. I am looking forward to the rest of the course
Ryk Lewis, Senior Support Tech, Liquid Web
Thank you for the lessons, they are truly amazing! 😊
Lauren Keeping, Operations Controller
Full Curriculum
What Is In This Course
For Ambitous Managers & Entrepreneurs
Are poor at saying no diplomatically
Want to reduce their personal workloads, stress levels and chances of burnout
Need to change perceptions and increase their job security
Don’t want to let others down or have others thinking badly of them
Struggle with unclear expectations and goals, or suffer overly ambitious expectations
Managers who over-promise and don’t deliver often enough … or under-promise and are seen as unambitious
Who are regularly disappointed by team members failing to deliver against expectations set
Direct Support From Real Experts
Ask any question you want with complete confidentiality
Help from a real person with years of team management expertise gained in top companies who has been where you are now
(UK Business Hours, No AI Chat Bots)
Your lessons are absolute gems. Thank you so much for sharing this knowledge with us.
Hamza Gondal
Powerful, practical, and invaluable tips. You concisely delivered exactly what I was looking for. Thank you! 🙏🏻
Sabrina Guedes
I tried the ideas taught in this lesson today and it worked out so well. thanks so much. Keep it up!!
Kingsley Agu
Unbelievable knowledge. Pure 🔥🔥🔥
Michael Stack
Excellent lesson! Thank you so much for sharing this information. it is so helpful!
Anelisa Motaung
Thank you. I don’t like to do anything by half measures and I’m working on becoming the best manager I can be. This takes me to next level. Thank you
Karolina Grzanka
This was very insightful and loved the format used to provide information
Maria Steele
Expert Support When You Need It
Online Course + Direct access to Experts
Consistently Work Towards Realistic Goals
Avoid others taking advantage of you, or your team
Be confident and happy saying “no” without offending, upsetting or letting others down
Always feel you will be able to deliver everything you promised WITHOUT working late
Feel in control of the work that you do and your boss’s perceptions of you
Create the conditions to build a great reputation for always delivering
Become skilled in negotiating expectations and targets with bosses and more senior staff
Avoid damaging your credibility and authority with bosses and team
Minimise conflict and disappointment with colleagues
Increase teamwork and the volume of work being delivered in your team
Position yourself ahead of your peers
Increase your development opportunities, your pay and your career progress
Create Clearer Direction
Communicate clear direction and get back what you want, when you want it. Leave others in no doubt about what you want.
Creating crystal clear direction is aligning what you ask for with your decisions, behaviours and actions. Learn how set and reinforce expectations with any size of team.
Improve your communication to your team
Build Trust and Credibility
Have everyone thinking “I trust this person to deliver what they say”
CONSISTENTLY delivering what you promised, on time and to the right quality level builds huge amounts of trust and credibility. Working hard and smartly is only half of building a great reputation. The expectations, targets and goals you agree to, is the more important half of delivering.
Negotiate realistic expectations that you can consistently meet WITHOUT over-working yourself or your team, and AVOID painful burnout, stress, pressure and worry.
Say No Without Creating Conflict or Disappointment
Don’t let others take advantage of you or pressurise you into agreeing unrealistic goals or deadlines.
Say no diplomatically and negotiating realistic expectations keeps bosses, peers and team members very happy with you. Saying no and negotiating is vital to maintain your credibility and not let others down.
Learn how to negotiate and saye no WITHOUT upsetting, causing conflict or disappointing others.
This Course Is For Entrepreneurs Who:
Struggle with giving clear direction to their staff
Not getting the best performance from confused employees
Have team members that say yes too often, and then don’t deliver
#Or have any the issues employed managers have
What You Gain By Joining This Course
Skillfully Juggle Competing Demands
Stop feeling overloaded or overwhelmed or unheard!
Juggle competing demands, conflicting priorities and team demands WITHOUT disappointing, causing frustration or damaging relationships.
Use practical people-orientated expectation management methods to keep others onside, engaged and confident in you and your team, so what you promise can be delivered.
Improve Team Safety, Direction and Performance
Create greater clarity and safety within your team with consistently more realistic expectations
Increase team member motivation and engagement with achievable goals
Be more effective in protecting your team; reducing their stress, anxiety and workload
Increase the chances of team success and beating goals and expectations
Clarify the expectations and rules for each team member through HOW you set expectations